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Church Helpmate 2004

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Church Helpmate 2004
Technical Support Articles (TSA's)

CH2004 TSA INDEX
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Open (Active) TSA's

TSA#

Title Status

Created

2012

Upgrade Utility seems to hang (or lock up) during the upgrade process Open 18-Jun-2003

2017

"The Microsoft Jet database engine could not find the object 'tblEMAIL' …." error when starting CH2004. Open 30-Jun-2003

2029

Numerous duplicate records in database after synchronizing data files Open 25-Aug-2003

2040

Floppy drive being accessed repeatedly while running Church Helpmate 2004 Open 07-Oct-2003

2042

When using the "Publish It with MS Word" or "Analyze It with MS Excel" functions, the resulting Word or Excel file is not in the expected format or does not contain the expected data Open 16-Oct-2003

2051

"Send mail failed MAPI unknown recipient (14)" error message when attempting to process bulk emails Open 22-Jul-2004

 

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Closed (Resolved) TSA's

TSA#

Title Status

Created

2026

"Unsuccessful. Error #517 occurred. The user aborted the request…." error message when attempting to create data file backup to floppy disk Resolved in SR1A 20-Aug-2003

2027

"ORDER BY clause ( ) conflicts with DISTINCT" error from Custom Report Generator Resolved in SR1A 22-Aug-2003

2028

Yahoo Maps link fails to include street address of household or contact's address when using the "Directions from Church" preference Resolved in SR1A 22-Aug-2003

2030

"3191 : Cannot define field more than once" error when attempting to export from the Pledge Statement Configurator Resolved in SR1A 03-Sep-2003

2031

After clearing out (blanking out) address and/or phone data for a household, previous value still displayed Resolved in SR1A 03-Sep-2003

2032

"Invalid use of Null" error when attempting to generate directory. Resolved in SR1A 03-Sep-2003

2033

Phone#'s not showing up in Contact Directory 3-column format Resolved in SR1A 03-Sep-2003

2034

"Unsuccessful. Error# 510 occurred. " error message when attempting to create data file backup Resolved in SR1A 04-Sep-2003

2035

"2465 : Church Helpmate 2004 can't find the field 'cboLevel'..." when attempting to Export from the Group Membership Directory Configurator Resolved in SR1A 08-Sep-2003

2036

Zip/Postal Codes missing from some household and contact addresses Resolved in SR1A 08-Sep-2003

2037

Totals shown at the end of Pledge Report Configurator show incorrect figures Resolved in SR1A 17-Sep-2003

2038

Not able to save form letters from the Individual Milestone Report Configurator's "Form Letters" tab Resolved in SR1A 26-Sep-2003

2039

"Purpose" field not showing on Visitation Report Resolved in SR1A 06-Oct-2003

2041

Backup reminder pop-up upon exiting program not being activated Resolved in SR1A 13-Oct-2003

2044

"The value you entered isn't valid for this field" error when creating or modifying a Custom Filter Resolved in SR1A 23-Oct-2003

2043

Upon exiting the CH2004 program, an error message is displayed indicating that "you do not have access to make the required system configuration modifications." Resolved in SR2A 21-Oct-2003

2045

Backup reminder displayed when exiting program after just creating backup Resolved in SR2A 08-Dec-2003

2046

Contributor's statement missing contribution Resolved in SR2A 30-Jan-2004

2047

"3265 : Item not found in this collection" from the "Directory Reports" tab of the Group Membership Directory Configurator Resolved in SR2A 25-Feb-2004

2048

"3061 : Too few parameters. Expected 1." error from the Purge Pledge Records utility form. Resolved in SR2A 02-Mar-2004

2049

Saved Form Letters disappear from the Individual Milestone Report Configurator. Resolved in SR2A 23-Mar-2004

2050

Group Structure report (from the Group Utility Report Configurator) shows incorrect group structure Resolved in SR2A 13-Apr-2004

 

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