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At Helpmate, our mission is to develop a positive, lasting
relationship with our clients. We don't want to simply sell software to our clients; we
want to grow with them as a Kingdom Building partner - a true helpmate. By offering our Support Services, we
can maintain such a relationship through the finest in support, training and product
development. We are committed to our clients' long-term success.
This commitment not only drives the research and development behind our
church management software products, but is also the motivation for the
quality technical support services we offer. Our first priority - and
the first measure of our success - is client satisfaction. |
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customer quote
“The
best customer service I have
experienced
anywhere, and at anytime."
Dale
Swinburne - Wyoming, RI |
customer quote
“I have been in the
computer field for over 40 years and
the follow-up and service that you provide is the best I
have seen!
You are to be commended."
Gary Willecke - Port Charlotte, FL |
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SUPPORT PLAN OVERVIEW & BENEFIT MATRIX |
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customer quote
“Helpmate's tech support
is the best.
They are patient, kind, and patient, and patient.
I ask endless questions, send them emails, and they are always willing
to start all over again with me.
The amount I pay for our tech support subscription is the best dollars I
spend each year out of my budget."
Donna Kulinski, Office Manager
Cranford United Methodist Church - Cranford, NJ |
customer quote
“I
have found the technical support group to be SUPERB!!
I am always amazed at how well they can understand my
explanation of
my problem - they seem to know EXACTLY
what I’m describing."
Jackie Robinson, Administrative Assistant
Ridglea West Baptist Church - Ft. Worth, TX |
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Church Helpmate Desktop -
Support Plan Pricing & Ordering |
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Church Helpmate Desktop Support Plan Pricing Matrix |
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Product |
Support Plan
All support plans are based on a 12
month period |
Stand-alone
Price
(US$) |
Price when ordered with the CH Desktop software
(20% discount)
(US$) |
Item ID |
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Church Helpmate
Desktop
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Premium
unlimited phone tech support
unlimited email tech support
free full version upgrades on CD
free service release downloads |
$337/yr* |
$270/yr |
PSUPCH |
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Church Helpmate
Desktop
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Standard
unlimited phone tech support
unlimited email tech support
free service release downloads |
$227/yr* |
$180/yr |
SSUPCH |
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Church Helpmate Desktop
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eSupport Plus
unlimited email tech support
free full version upgrades on CD
free service release downloads
$30/incident phone tech support |
$257/yr* |
$205/yr |
ESUPPCH |
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Church Helpmate
Desktop
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eSupport
unlimited email tech support
free service release downloads
$30/incident phone tech support |
$107/yr* |
$85/yr |
ESUPCH |
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* If you
are purchasing the Church Helpmate Desktop product with one of
the support plans above, you will receive the 20%
discount on the support plan item. Although this
discount will not be shown during your online order & check-out
process, this discount WILL be applied (all orders are
reviewed by a sales rep before payments are
processed).
This 20% discount is also available annually if you renew your plan's
subscription prior to
expiration.
NOTE: Support Plan subscriptions
are non-refundable |
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Event Helpmate - Support
Plan Pricing & Ordering |
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Event Helpmate
Support Plan Pricing Matrix |
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Product |
Support Plan
All support plans are based on a 12
month period |
Stand-alone
Price
(US$) |
Price when ordered with the Event
Helpmate software
(20% discount)
(US$) |
Item ID |
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Event Helpmate
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Premium
unlimited phone tech support
unlimited email tech support
free full version upgrades on CD
free service release downloads |
$237/yr** |
$189/yr |
PSUPEH |
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Event Helpmate
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Standard
unlimited phone tech support
unlimited email tech support
free service release downloads |
$167/yr** |
$133/yr |
SSUPEH |
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Event Helpmate
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eSupport Plus
unlimited email tech support
free full version upgrades on CD
free service release downloads
$30/incident phone tech support |
$197/yr** |
$158/yr |
ESUPPEH |
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Event Helpmate
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eSupport
unlimited email tech support
free service release downloads
$30/incident phone tech support |
$87/yr** |
$69/yr |
ESUPEH |
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** If you
are purchasing the Event Helpmate product with one of
the support plans above, you will receive the 20%
discount on the support plan item. Although this
discount will not be shown during your online order & check-out
process, this discount WILL be applied (all orders are
reviewed by a sales rep before payments are
processed).
This 20% discount is also available annually if you renew your plan's
subscription prior to
expiration.
NOTE: Support Plan subscriptions
are non-refundable |
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Have questions about our
support plan offerings, please
contact Helpmate sales.
We would love to hear from you!
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