church management software by Helpmate Technology

          

MERGER ANNOUNCEMENT
& FAQ

WHAT IS
REALM?

REALM
SELF-GUIDED
VIDEO TOUR

CHURCH
HELPMATE
END-OF-LIFE
SCHEDULE MEETING
WITH US

 

 
 

Helpmate & ACS Technologies

ANNOUNCEMENT:

On April 15, 2016 Helpmate Technology Solutions officially merged with our friends at ACS Technologies and their new Realm product.  To learn more, please see the following video announcement from Paul Schuster (owner, president, and founder of Helpmate). 

 

 

 

 


customer quote
"I truly love the new system [Realm] and learning it has been a breeze.
Changing over to Realm
[from Church Helpmate] was as painless as one could hope for!"

- Theresa @ Evangelical Church of Fairport - Church Helpmate to Realm convert

 

 

 

 

 

 

 

FAQ - Frequently Asked Questions & Answers

 

Q.

If I need support assistance with Church Helpmate Online or Church Helpmate Desktop, do I still contact Helpmate for this assistance?...or do I contact ACS Technologies?  ANSWER

Q.

Will we see any immediate changes as a result of Helpmate's merger with ACS Technologies?  ANSWER

Q.

Where can I learn more about the new ACS Technologies "Realm" product?  ANSWER

Q.

Isn't your Church Helpmate Online product already a "cloud-based" system?  What advantages does this new Realm product have over Church Helpmate Online?  ANSWER

Q.

In the future, will you be continuing to implement new features and enhancements into the Church Helpmate product?  ANSWER

Q.

Are the Church Helpmate prices going to increase as a result of this merger?  ANSWER

Q.

If we decide to transition from Church Helpmate to Realm, will all of my Church Helpmate data be transferred over to Realm automatically? ANSWER

Q.

Are you going to eventually phase-out and discontinue support for the Church Helpmate Online and Church Helpmate Desktop products? ANSWER

Q.

We'd like to move forward with transitioning from Church Helpmate to the new Realm product.  What are our next steps?  ANSWER

Q.

What is going to happen to the Helpmate employees as a result of this merger?  ANSWER

   
   

 


Question:  If I need support assistance with Church Helpmate Online or Church Helpmate Desktop, do I still contact Helpmate for this assistance?...or do I contact ACS Technologies?

Answer: Please continue to contact Helpmate at 859-488-0764 or support@helpmate.com for support assistance with your Church Helpmate software.


Question:  Will we see any immediate changes as a result of Helpmate's merger with ACS Technologies?

Answer:  At this time, all billing processes for credit card and ACH transactions have transitioned to ACS Technologies' billing and payment system.  Your credit card and bank statements will now show transactions for any Helpmate products or services as coming from ACS Technologies rather than Helpmate.  Also, as part of our transition to and alignment with ACS Technologies' billing and payment system, moving forward all Helpmate annual subscription renewals (for Church Helpmate Online, Church Helpmate Desktop support plans, and One Call Now) will be converted to monthly subscriptions.  If you have an annual Helpmate subscription coming up for renewal, we will be notifying you with more details about the transition to monthly payments.


Question:  Where can I learn more about the new ACS Technologies "Realm" product?

Answer:  Please click here.  


Question:  Isn't your Church Helpmate Online product already a "cloud-based" system?  What advantages does this new Realm product have over Church Helpmate Online?

Answer:  Great question!  Since 2011, our Church Helpmate Online (CHO) service has been a blessing to many of our Church Helpmate customers.  CHO is essentially an installation of our Church Helpmate Desktop product (Windows-based software product) installed and running on our servers and accessed by our customers through their computer's Internet connection (so it's "in the cloud").  While CHO provides several benefits over the traditional locally installed "desktop" software (such as remote access, nightly backups, etc.) there are still many inherent limitations and disadvantages of this solution as compared to true modern browser-based, web solution such as the Realm product. In many ways CHO is essentially a short-term, "Band-Aid" solution that is already limiting many of our customers.  The Realm product is a completely new breed of church software designed with ease-of-use, accessibility, and ministry-focused interconnectivity in mind...helping churches do "real ministry."  To many, Church Helpmate Online still feels like a "clunky", complex, and outdated Windows software application...and honestly, we agree :-).  

Realm is more than just another church management software solution.  Realm was designed to connect you, your staff, and your congregation together - offering integrated administrative AND ministry tools.  Realm is a 100% web-based solution that is EASY TO USE with a fresh and intuitive interface.
 
To learn more about Realm, click here.


Question:  In the future, will you be continuing to implement new features and enhancements into the Church Helpmate product?

Answer:  Although we may continue releasing periodic service releases to the Church Helpmate product to resolve any problems (bugs) as they are identified, our product development efforts regarding enhancements for the Church Helpmate product have ceased at this time. 


Question:  Are the Church Helpmate prices going to increase as a result of this merger?

Answer:  As with any product or service, there may eventually be slight price increases.  However, at this time, we have no immediate plans for any price increase for Church Helpmate products or services.  


Question:  If we decide to transition from Church Helpmate to Realm, will my Church Helpmate data be transferred over to Realm automatically?

Answer:  Yes.  If you choose to switch from Church Helpmate to Realm, we will ensure that every aspect of your transition to Realm is as easy and straight-forward as possible.  As such, we will ensure that your existing Church Helpmate data is transferred over to your new Realm account. The Church Helpmate to Realm data conversion will be offered as a FREE service (normally ACS Technologies charges $500 for this data conversion service). 


Question:  Are you going to eventually phase-out and discontinue the Church Helpmate Online service?  How long will you continue to support the Church Helpmate Desktop product?

Answer:  Please see our Church Helpmate End-of-Life page for more details.


Question:  We'd like to move forward with transitioning from Church Helpmate to the new Realm product.  What are our next steps?

Answer:  That's great!  Please see our Order Realm page.


Question:  What is going to happen to the Helpmate employees as a result of this merger?

Answer:  We're very happy to say that all Helpmate employees are now ACS Technologies employees.  This is a true synergistic partnership where everyone wins - it's a win for Helpmate, it's a win for ACS Technologies, and it's a win for our customers.


 

 

MERGER ANNOUNCEMENT
& FAQ

WHAT IS
REALM?

REALM
SELF-GUIDED
VIDEO TOUR

CHURCH
HELPMATE
END-OF-LIFE
SCHEDULE MEETING
WITH US

 

 

 

(c)2017 Helpmate Technology Solutions, LLC.   All Rights Reserved./span>

Legal notices and trademark attributions
Privacy Statement

Helpmate Technology Solutions, LLC

(now a division of ACS Technologies)

PO Box 619, Union, KY 41091 USA

SALES:

888-858-3247 or 859-384-7564

sales@helpmate.com

SUPPORT:

859-488-0764 (M-F 9:30a-5p EST)

support@helpmate.com