We use your IP address to help diagnose problems with our server and to administer our web site.  We also track browser types to help us understand our visitors' needs related to our web site design.  IP addresses are not linked to personally identifiable information.  Our site's request information forms require contact information such as your name, organization, e-mail address, as well as information to help us determine your needs related to our software solutions.  We use this information to send requested literature, materials, updates, promotions, or news about our company, and to contact you if requested or necessary.

Cookies are alphanumeric identifiers that enable our systems to recognize your browser.  Client-side cookies are used to track point of entry, point of exit, and page usage statistics in order for us to track and measure the success of our web site in meeting your informational needs, or the success of a particular marketing campaign.  If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.  Information submitted to us is only available to employees managing this information for purposes of contacting you, sending materials based on your request for information, or providing HTS news and promotions that match your interests.

This website takes every precaution to protect our users' information.  When users submit sensitive information via the website, your information is protected both online and off-line.  HTS takes care to reinforce the importance of our web site visitors' security and privacy among our employees.

You may opt-in and opt-out of receiving communications from us by sending an e-mail to sales@helpmate.com with the word "remove" either in the subject or body of the email message.