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Privacy Policy

At Helpmate Technology Solutions, we know that privacy and confidentiality is of utmost importance to our customers.  As such, we take privacy seriously and have provided this page to inform our customers of the steps we've taken to ensure their peace-of-mind and protection.  

This page details our Privacy Policy as it related to this website (helpmate.com) as well as our Church Helpmate Online software system.

 

PRIVACY POLICY FOR OUR HELPMATE.COM WEBSITE

The following discloses our information gathering and usage practices for the Helpmate Technology Solutions, LLC ("HTS") website. The HTS website offers several opportunities for visitors to register for promotional and informational mailings, or to receive assistance in evaluating our software and services.  We use this contact information to send users information about our company and its products and services. Users may opt-out of receiving future mailings at any time.

 

HTS is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

 

Information Tracked

We use your IP address to help diagnose problems with our server and to administer our web site.  We also track browser types to help us understand our visitors' needs related to our web site design.  IP addresses are not linked to personally identifiable information.  Our site's request information forms require contact information such as your name, organization, e-mail address, as well as information to help us determine your needs related to our software solutions.  We use this information to send requested literature, materials, updates, promotions, or news about our company, and to contact you if requested or necessary.


Cookies

Cookies are alphanumeric identifiers that enable our systems to recognize your browser.  Client-side cookies are used to track point of entry, point of exit, and page usage statistics in order for us to track and measure the success of our web site in meeting your informational needs, or the success of a particular marketing campaign.  If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website.


Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.  Information submitted to us is only available to employees managing this information for purposes of contacting you, sending materials based on your request for information, or providing HTS news and promotions that match your interests.


Security

This website takes every precaution to protect our users' information.  When users submit sensitive information via the website, your information is protected both online and off-line.  HTS takes care to reinforce the importance of our web site visitors' security and privacy among our employees.


Choice/Opt-out

You may opt-in and opt-out of receiving communications from us by sending an e-mail to sales@helpmate.com with the word "remove" either in the subject or body of the email message.

 

Notification of Changes

We will post any changes to this privacy statement on www.helpmate.com

 

 

PRIVACY POLICY FOR CHURCH HELPMATE ONLINE

Churches using our Church Helpmate Online software (“Customers”) can record information about their organization and its people and activities. This information allows the Customer to manage their church's activities and daily operations.

The information collected by the Customer when using the Church Helpmate Online software is used solely by you, the Customer. We do not sell, trade, rent, or license any collected information regarding the account or personal information found in a Customer’s Church Helpmate Online data system.

Helpmate Technology Solutions maintains the right to contact Customers via email, postal mail, and phone for the purpose of administering services as well as for product and service promotional purposes.  Helpmate Technology Solutions provides Customers the opportunity to opt-out of receiving promotional communications from us.  Opt-out does not apply to the receipt of mandatory service communications that are considered part of certain Church Helpmate Online services and support, which you may receive periodically unless you cancel the service. 

Your Church Helpmate Online account is password protected, and is thus only accessible to those with whom you share your login information.  However, access to your account is also possible by key technical support representatives of Helpmate Technology Solutions and IDS (our Church Helpmate Online server partner).  This access is only authorized and executed on an as-needed basis.  We consider your Church Helpmate Online data to be YOUR data, not ours.  As such, we will always treat this data with the utmost confidentiality.

Our Church Helpmate Online servers are located in a secure data warehouse facility located within the United States of America.  Physical security to this facility is restricted and monitored by 24x7 security services including security personnel and alarm systems.  Only authorized personnel with proper identification are given access inside the facility.

Data records from our Church Helpmate Online servers never actually leave our servers.  The data transferred back and forth between our servers and the Customer’s computers through the Internet are limited to screen-shots of the software (sent from our servers) and user input (i.e. mouse movements, keyboard keystrokes, etc.)(sent from the Customer’s computers).  All of this data is fully encrypted.

It is worth noting that, although Customers can record names and contact information of their church members into the Church Helpmate Online software along with donor contribution data, highly sensitive data such as social security numbers, bank account numbers, credit card numbers, etc. is not something that is ever input or stored in the Church Helpmate Online software system. 

This Privacy Policy and your rights and Helpmate Technology Solutions’ responsibilities hereunder are governed by the laws of the State of Kentucky and federal United States law.  In the event of any dispute involving this Privacy Policy, you agree to submit to personal and exclusive jurisdiction of the state and federal courts located in Boone County Kentucky.

This Privacy Policy is subject to change from time to time, so please check back periodically for any updates.

 

 

PRIVACY POLICY FOR OUR SUPPORT, DATA TRANSFER, & DATA REPAIR SERVICES

Helpmate Technology Solutions provides Technical Support Services for our Customers to help troubleshoot and resolve issues Customers may experience with the Church Helpmate product and/or with their Church Helpmate data file.

Helpmate Technology Solutions provides optional Data Transfer Services to our Customers who wish to have their existing data transferred to our Church Helpmate product. 

Helpmate Technology Solutions also offers Data Repair Services to perform database troubleshooting and repair services for Church Helpmate data files that may have encountered database corruption issues.   

 Helpmate Technology Solutions does not and will not sell, rent, loan, or make available to any client or any other third-party the names, addresses, or any other data received from our Customers as part of the aforementioned services.

 Customer data will only be disclosed to and handled by persons within Helpmate Technology Solutions who have a “need to know” in order to provide the appropriate services to the Customer (eg. Support, Data Transfer, Data Repair, etc).

Helpmate Technology Solutions may (at our discretion) store the Customer’s data on our server(s) for a period of six months after the service has been completed. After six months, the data is permanently deleted.  Customers who prefer to have their data deleted immediately upon completion of the service may request this by contacting us by email (support@helpmate.com) or by phone at 859-488-0764.

 This Privacy Policy and your rights and Helpmate Technology Solutions’ responsibilities hereunder are governed by the laws of the State of Kentucky and federal United States law.  In the event of any dispute involving this Privacy Policy, you agree to submit to personal and exclusive jurisdiction of the state and federal courts located in Boone County Kentucky. hurches using our Church Helpmate Online software (“Customers”) can record information about their organization and its people and activities. This information allows the Customer to manage their church's activities and daily operations.

This Privacy Policy is subject to change from time to time, so please check back periodically for any updates.

 
 

 

 

(c)2015 Helpmate Technology Solutions, LLC.   All Rights Reserved.

Legal notices and trademark attributions
Privacy Statement

Helpmate Technology Solutions, LLC

PO Box 619, Union, KY 41091 USA

SALES:

888-858-3247 or 859-384-7564

sales@helpmateslkdj.comsales@helpmate.com

SUPPORT:

859-488-0764 (M-F 9:30a-5p EST)

support@helpmate.com

     

 

Church Helpmate is the church management software database system that's simply powerful AND powerfully simple!   Save time & money, build unity, make better disciples, increase ministry participation, and simplify your life.  This church membership software system is easy-to-use, yet packed with the power & flexibility you need.  Read real-life testimonials for real success stories, and find out why more and more churches everyday are turning to Helpmate's church software.